Last updated: October 6, 2026
We want you to be happy with everything you buy from us. Here is exactly how refunds work.
Digital downloads bought on this site
Our printables are delivered instantly and can be downloaded and printed right away, so we can’t take them back the way a store takes back a physical item. For that reason we don’t give refunds just for a change of mind.
We will give you a full refund if you tell us within 14 days of your purchase that:
- your file won’t download or open, and we can’t fix the problem for you;
- you were charged twice, or bought the same item twice by mistake; or
- the file is not what the product page described.
For most download problems, the quickest fix is for us to send you the file again, so please get in touch first.
How to ask for help or a refund
Contact us with the email address you used to order and your order number (it’s in your confirmation email). Tell us what went wrong. We usually reply within two business days.
We start approved refunds within three business days, back to your original payment method. Your bank or card company may then take another 5 to 10 business days to show it on your statement.
Paperback and hardcover books
Our printed books are sold and shipped by Amazon. Returns and refunds for them are handled by Amazon under Amazon’s return policy. Start a return from your Amazon orders page.
Etsy purchases
If you bought from our Etsy shop, please message us through Etsy. Refunds for Etsy orders are issued through Etsy.
Exchanges and shipping
We don’t ship anything ourselves, so there are no physical returns, exchanges or return shipping costs on this site.